My 81 yr old mother bought a $1400 riding lawnmower from Sears the end of April 2012. She has use it 4 times, the end of June 2012, the DCS pulley mandrel fell off, it holds the belt.
It took 10 days for service to come out, now, it is taking 10 days to order the part. They won't pay for anyone to mow her yard, because she didn't buy a "protection plan". This mower is less than 3 months old!
She will never buy anything from Sears again. All they are interested in are selling their "protection plans"