Ordered 2 appliances from SEARS within a week of each other. Refrigerator quit making ice after 3 days, wall oven made horrible noise as soon as installed.
I complained on this site about 2 appliances from one merchant being delivered and not working correctly and was contacted by SEARS Social Media and given a case # and a case advisor. SEARS came out to work on refrigerator 1st time and all seemed OK, less than a week later refrigerator malfunctioned with a DIFFERENT problem. CASE ADVISOR (Shannon R) and Social Media contact (Misty) WOULD NOT ANSWER MY EMAILS OR MY PHONE CALLS, SEVERAL OF EACH. I have since had that appliance picked up and sent back.
NOW I HAVE WAITED OVER A WEEK AND HAVE NOT GOTTEN MY MONEY BACK. To add insult to injury SEARS sent me a email to fill out a survey about their service and when I tried to access the survey I got "invalid survey link". SEARS should BE AVOIDED AT ALL COST.
DO NOT DO BUSINESS WITH SEARS.
Monetary Loss: $1800.