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MY INLAWS BOUGHT ABOUT $300 WORTH OF BABY CLOTHES FOR OUR BABY AND THEY

WERE TOLD AND HAD SEEN ADVERTISEMENTS ABOUT NO HASSLE EXCHANGES. WE

RECEIVED SO MANY CLOTHES THAT SOME OF THE WINTER CLOTHES SHE NEVER EVEN

WORE. THE SUMMER CLOTHES WERE TOO BIG, SO WE BROUGHT THEM BACK. THEY ALL

HAD THE TAGS STILL ON THEM AND THE MANAGER AT THE CHARLOTTE, NC STORE

WOULD NOT TAKE HALF OF THEM BACK, B/C THEY DIDN? CARRY THEM ANYMORE. THE

OTHER HALF OF THEM SHE OFFERED US $2.00 TO $3.00 ON EACH OF THEM. SHE

DIDN? EVEN CARE. THAT IS RIDICULOUS, SO WE HAVE TOLD ALL OF OUR FAMILY,

FRIENDS AND ANYONE with email not to shop there, please do the same.

Monetary Loss: $300.

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Anonymous
#281046

Dear Valued Sears Customer,

My name is James and I am part of the Social Media Support Escalations team at Sears and I'm sorry you had problems returning these baby clothes to one of our stores. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the following screen name (Need2ReturnBabyClothes) that I created for you, for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

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