Over the last 4 to 5 years I have purchased a washer dryer , refrigerator , a dishwasher, and finally ( and last Sears purchase) a double oven and cooktop. The appliances are fine but the incredible difficulty with delivery and installation means I can never shop at Sears.
What used to be the absolutely best aspect of sears is now the worst possible. I paid for the delivery and installation of each appliance I purchased at Sears. It is no longer done in house apparently. Dealing with sears after the purchase was simply incredible.
On hold for more than an hour on several occasions. Promises made that someone would call me and of course it did not happen. The $900. Dishwasher that was delivered without the hoses necessary to install it.
I went back to Sears to get the hoses. No answer to my question as to why the delivery and installation service did not check before they left Sears to make sure the dishwasher had the right hoses. No answer as to why they did not stock the hoses on the delivery vehicle and no explanation as to why it was my responsibility to go back to Sears and get the hoses that were supposed to be in the dishwasher to begin with. Over one month elapsed before I could Sears to comeback and install the dishwasher ( I had paid for delivery and installation).Store manager would not return my call.
In spite of that I foolishly spent over $3,000 several months ago on a double oven and cooktop. The delivery and installation experience was even worse. Sears does not care about their customers .... In fact they seem to hate them.The customer service number in their web site was only for internet customer....which I was told after holding 1/2 hour.
Agent could not transfer me and I had the pleasure of calling the new number and holding another 30 minutes and spoke to someone who could not ( or would not) help me
You could not script a strategy for destroying a respected Store as effective as this. It is a tragedy.
Reason of review: Order processing issue.