Update by user Apr 05, 2012
This video is of the delivery guy dropping the box and still delivering it to me without notice of the drop/damage
Original review posted by user Apr 05, 2012
The whole situation started with a good purchase and a good microwave.
About 1 month in the door wont open properly and when you hit start, the light comes on and no microwaving happens.
Called service and they came out, ordered a replacement door to solve both problems.
First door arrived from UPS, broken packaging, literally open on one end, and nothing but damage on all corners.
Second door arrived from UPS, packaging intact but crushed and door completely damaged.
Neither door has any packing material besides being wrapped in a thin layer of bubble wrap.
Furious is starting to set in as this make 5 visits to fix one microwave.
Wanted full replacement. Delivered without picking up first microwave nor the 2 doors.
I installed the 2nd new microwave and plugged it in. Loud electrical humming noise comes at me. STOPPED AND PULLED THE PLUG.
Called service and this one has a bad magnatron.
I demanded a new microwave after all this BS.
This VIDEO shows the service I get after 2 microwaves and 2 doors.
Plus we were discussing the issues and lies we were told as this is happening right outside out door.
They never mentioned they dropped it, nothing, just nodded their heads and made excuses.
On top of that, when we opened the box the corner was smashed in, the same corner that the magnatron is at.
We immediately called the deliver guys phone and to our amazement, NO ANSWER....
This video is the property of MaD Productions LLC Chicago, IL
Monetary Loss: $800.