We purchased a gas dryer from Sears in May 2013. In August 2013 we smelled gas in our home so contacted our utility.
They sent out a technician who said the gas leak was caused by the dryer. I had purchased the protection plan so I contacted Sears repair service and was told it would take 3 weeks before they could send someone to make the repair. Needless to say I'm hugely disappointed in Sears and their service.
Wish I had never purchased form them or had paid extra for the service plan. Clearly, this is how they make their money - they charge a lot telling you how much the plan covers, but given that it will take 3 weeks, most people (like me)probably can't wait that long before doing laundry and not sure I can make three trips to a laundromat over the 3 weeks I need to wait for service repair.
Product or Service Mentioned: Sears Protection Plan.
Monetary Loss: $1000.