Sears Dryer Repair Reviews

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The worst ever! I had a broken dryer and called to schedule an appointment and they kept me hanging for several days (always with a different excuse) and they quoted me one price and then they wanted to charge me twice just to take a look at an appliance! I will never ever call them again and I'm not recommend them at all. I called them every day several times and reps were not knowledgeable, supervisors very nasty and mistreating customers...
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1.0
I didn't like
  • Rude staff
#949945
Sears has come to my home 4 times to repair an LG dryer. They continue to send repair men who do the same thing over and over again, order the same part, make me wait 2 weeks to install the same part, and then wait two weeks again to come back to fix what they never fixed. They NEVER stop to figure out why this part keeps blowing out the second I turn my dryer on. When I call to explain, they make me wait for my appointment. This is an...
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1.0
I didn't like
  • Lack of accountability
  • Customer no service
  • Technicians who do not do their job
I have never been treated so badly or stressed over the repair of my Dryer which quit the week of the 8th August , called for appointment waited a week on it only to find it was outsourced to another company.A non Sears Technician came and that was the end of my service after numerous calls to Sears was always promised a call from this outsourced company but never received one .Then this company changed a appointment to one not convenient to...
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I didn't like
  • Repair time
#908214
called sears and told them what needed to be replaced on dryer. (Drum Gasket) seviceman shows up empty handed with an $89 diagnostic bill. BS my wife into replacing whole drum. Attempts repair 2 weeks later for another $200. tried to use dryer that night. drum barely turned and kicked motor out. Kids were here when repaired. He obviously did not test it. Extremely disappointed. Horrible service. Called customer service that night demanding...
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1.0
#866472