Seller: Sears Product: Sears Dryer Repair Clear all filters (0 of 22 reviews match)
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Sears in Detroit, Michigan - Problem with dryer out of the box

1.0
Details
New kenmore 600 series dryer new out of the box, control panel bad , Sears services came on the 9/17 unable to fix , ordered part said he’ll be back on 9/26 to fix. Seats service called yesterday and said the part is being mailed to me with in 11 days . When I get it call sears services and set up date for them to come out. Why can’t they get the part and fix the wife’s dryer. She is pissed and I’m not getting any play , now I’m pissed . Thought this was a good product?
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Review
#1662490 Review #1662490 is a subjective opinion of poster.
Service
Sears Dryer Repair

Sears - Tech broke my dryer vent

I called Sears and brought their Warranty plan...But I Will Cancel...The tech came to my house and supposed to have fixed my dryer but broke my vent and also my dryer is rattling and shakin...it never sound like that before...The tech left and told me he was Over it...His name is Carl Id# 912212....IM VERY UPSET...HE CAME TO MY HOME N CREATED ANOTHER PROBLEM N DIDNT FIX WHAT I CALLED FOR...I NEED A SUPERVISOR....
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Review
#1636311 Review #1636311 is a subjective opinion of poster.
Service
Sears Dryer Repair
Pros
  • Only the tech
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution

Sears in Escalon, California - Dryer fix

Had a technician in September come out to try and fix dryer. Told me I was a spring that popped off that holds the drum. Said he fixed it. Had a technician come out today. Told me that my pulley was bad and that the other tech should’ve fixed it
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Review
#1448304 Review #1448304 is a subjective opinion of poster.
Service
Sears Dryer Repair
I had preventative maintenance in August on washer, dryer & range. I told the tech I felt something was wrong with the dryer start button. He said everything was OK. Week later the dyer stopped mid cycle, made a loud voice which I taped. Sears suggested to have the...
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Review
#1370530 Review #1370530 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service

Sears supervisor.

2.0
Details
Hi. My name is Reninger, and want to say that I’m very disappointed with sears supervisor name Máxime. I was trying to let her know about a service that I had done, where the technician missed diagnosed a problem for my dryer machine. He ordered a thermostat ! Instead of diagnostic properly and order the right part. While their are trying to change for another part that I already order.
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Review
#1359169 Review #1359169 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service
The previous sears repair person approx. 8 months ago removed lint on inside and that was all that was needed. We called again and rescheduled when it started doing the same thing again. This repair man says it is a part and he would have to order it. I told him to...
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Review
#1354050 Review #1354050 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Work Experience or Job Application
Preferred solution
Price reduction
1.1
Details
I purchased a dryer and the repair plan on 2-24-2018 and had to call for service on 6-3-2018. The harness burnt completely out and a repair man didn't fix it until 7-3-2018. I work in a call center where I am not allowed to have a phone. I made another call by 8-4-2018...
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Review
#1337350 Review #1337350 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service
Scheduled appointment to look at our dryer. Repair window was 1pm to 5pm.... At 345 called to see how far out they were and was told we were next, they were finishing up and would call when on way. At 5pm, i called again and was told they were on way and would call......
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1 comment
Anonymous
#1536620

Call a local company sears will rob you

Review
#1325744 Review #1325744 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service

Sears - Terrible

I recently posted a review on this website regarding my difficulty in having my dryer repaired by Sears. I paid $49.00 a month for a warranty. I have lost seven days from work and it is still not repaired. Sears responded but provided a phone number that offered no remedy to the problem. Today I received an email explaining that the dryer was not covered by the warranty. This is a deliberate lie.
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Review
#1295697 Review #1295697 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Warranty issue

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Reviews

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  5. 29 reviews
Sears reviews
1.0
Details
Our dryer which is covered by a warranty has been broken since May, 2018. I contacted Sears and a technician was sent on June 6, 2018. The technicians pulled the dryer into the middle of the hall , diagnosed the problem and stated parts needed to be ordered. After...
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Review
#1289435 Review #1289435 is a subjective opinion of poster.
Service
Sears Dryer Repair
Cons
  • Still have not contacted me
  • Lies we were told
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund