Product: Sears Dryer Repair Clear all filters (0 of 19 reviews match)
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Sears - Poor customer service and scheduling

Re: Home Repair of Dryer. Grossly late, no call ahead to warn of late arrival. Technicans didn’t even arrive within 4 hours window...twice. Ridiculous and unprofessional. Customer service complaint line sounds like foreign outsourcing of people that just read from a script. They aren’t even sure what time zone you’re in and surely don’t listen. Sears, you’ve lost a customer.
1.0
Details
Customer service
Product
Sears Dryer Repair
#1156561
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Nov 6 I called sears to schedule to fix my samsung dryer nov 21 was the day they schedule with they outsourced the job to Square one service inc. they came over and the man it said it needed parts it would take 7 to 10 business days. I have in touch with that company...
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1.5
Product
Sears Dryer Repair
#1151660
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Our dryer broke for the second time during the first week of September. We couldn't get a technician out to repair for a week. When the first technician arrived, he repaired the dryer but broke and master board when putting it back together. I was told I had to wait an...
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Anonymous
Jonathan C Jablons

OK it been some time since i last posted-- Our Holiday was a bust we had NO microwave / Oven nothing just broken promises Now they say I have a difference service contort they...

1.3
Product
Sears Dryer Repair
I didn't like
  • Given the run around over and over
  • Rude staff
  • Complete disregard for customer
#1105478
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After many years as a Sears customer I've sent a formal complaint with documentation to the State of Florida agencies that Sears is engaging through fraudulent sales practices involving their field technicians. For the last three months I've been trying to get my...
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2.0
Product
Sears Dryer Repair
I liked
  • Customer service rep was patient and polite
I didn't like
  • Field technican business practices are fraudulent
#1026917
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I've been a loyal Sears customer for over 20 years, not anymore. I'm also filing a complaint with Dept. Of Consumer Affairs & NYS Better Business Bureau. Also Yelp will be hearing from me about the disgusting customer service I received from Sears. No wonder they are...
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1.0
Product
Sears Dryer Repair
#963152
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The worst ever! I had a broken dryer and called to schedule an appointment and they kept me hanging for several days (always with a different excuse) and they quoted me one price and then they wanted to charge me twice just to take a look at an appliance! I will never...
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1.0
Product
Sears Dryer Repair
I didn't like
  • Rude staff
  • Terrible customer service
#949945
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Sears has come to my home 4 times to repair an LG dryer. They continue to send repair men who do the same thing over and over again, order the same part, make me wait 2 weeks to install the same part, and then wait two weeks again to come back to fix what they never...
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1.0
Product
Sears Dryer Repair
I didn't like
  • Lack of accountability
  • Customer no service
  • Technicians who do not do their job
#930946
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I have never been treated so badly or stressed over the repair of my Dryer which quit the week of the 8th August , called for appointment waited a week on it only to find it was outsourced to another company.A non Sears Technician came and that was the end of my...
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Product
Sears Dryer Repair
I didn't like
  • Repair time
#908214
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called sears and told them what needed to be replaced on dryer. (Drum Gasket) seviceman shows up empty handed with an $89 diagnostic bill. BS my wife into replacing whole drum. Attempts repair 2 weeks later for another $200. tried to use dryer that night. drum barely...
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1.0
La Place, Louisiana
Product
Sears Dryer Repair
#866472
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