Product: Sears Dryer Repair Clear all filters (22 of 22 reviews match)
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Sears came out to repair a dryer. After the first visit they needed a part and it would be in in 4 days and they would be back to install. after 7 days part and tech came back. Part did not fix the dryer. Tech called for help because he could not find why it did not...
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1 comment
Anonymous
#1503109

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274-9904. If they can’t help you I would recommend calling the bbb and your local news media to do a story on sears. Frank, Rochester NY

Review
#1281361 Review #1281361 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service
Loss
$240
Preferred solution
Full refund
1.8
Details
I bought plan for an expensive GE dryer. The drum is warped. Repair is covered by the plan. The new drum was ordered by the repairman on April 5th. It is May 16 th and the drum still hasnt been shipped. 5 rescheduled appointments and at least 15 calls later and nothing.
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2 comments
Anonymous
#1483238

I will Never buy an appliance (or, anything else) from Sears. Their extended service is USELESS. believe me.

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Review
#1257766 Review #1257766 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Order processing issue
1.3
Details
I too am fed up with Sears. My dryer stopped working. We have a 3yr. warranty. I called Sears and was scheduled an appointment with a 4 hour window. No one called or showed up by the 3rd hour. I called and spoke to someone who was polite but probably in India. I was...
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Review
#1226196 Review #1226196 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution

Sears - Poor customer service and scheduling

1.0
Details
Re: Home Repair of Dryer. Grossly late, no call ahead to warn of late arrival. Technicans didn’t even arrive within 4 hours window...twice. Ridiculous and unprofessional. Customer service complaint line sounds like foreign outsourcing of people that just read from a script. They aren’t even sure what time zone you’re in and surely don’t listen. Sears, you’ve lost a customer.
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Review
#1156561 Review #1156561 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service

Sears - My dryer has been out since Nov 6,2017

1.5
Details
Nov 6 I called sears to schedule to fix my samsung dryer nov 21 was the day they schedule with they outsourced the job to Square one service inc. they came over and the man it said it needed parts it would take 7 to 10 business days. I have in touch with that company that sears outsource and they do not have the parts yet.I been calling sears and getting the run around they with me to another representative and I have to start over I made 3 complaints to the BBB and I have an appointment Dec26 but I am still trying to find out if they sent the parts and no one has a clue so I am going to take the next step if sears do not come over and stand by their agreement then I will get the dryer fix from an outside appliance company and give sears the bill if they refuse to pay then I will take them to smalls claim court and make the company embarrass to put them on T.V. and tell the media how sears reneged on keeping their word and bond of about their Agreement.
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Review
#1151660 Review #1151660 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.3
Details
Our dryer broke for the second time during the first week of September. We couldn't get a technician out to repair for a week. When the first technician arrived, he repaired the dryer but broke and master board when putting it back together. I was told I had to wait an...
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2 comments
Anonymous
#1463165

OK it been some time since i last posted-- Our Holiday was a bust we had NO microwave / Oven nothing just broken promises Now they say I have a difference service contort they all the other that are in my house ??? So they are tell me there going to ...See MoreManageLike · Reply · 17hView previous repliesSears Home ServicesSears Home Services Hello Johnathan, I am taking another look into this for you.

Please refer to your private messages within the next few minutes and I will send the latest update I have. Thank you ^CSManageLike · Reply · 17hView more repliesJonathan C JablonsWrite a reply...Jonathan C JablonsJonathan C Jablons Sears is known for making there calls go to the Philippines - They seem not to have an AMERICAN phone number to call they all get routed to the Philippines - Tell me how is $500 dollars going to buy and install for this BS token- I was told it would re...See MoreManageLike · Reply · 16hJonathan C JablonsJonathan C Jablons You all made me wait 3 months Treated me like yesterday’s garbage-- You all think that the way to treat someone- YOU all dropped the ball and your make me pay forcing me to pay 500 dollars for YOUR mistake-- I had to be without my Microwave / Oven for Months and now you want me to pay - What kind of scram are you running--ManageLike · Reply · 15hJonathan C JablonsJonathan C Jablons This was NEVER explained to me ever- _ always bought the service over the phone I always bought Sears contract over the phone and trusted what I was told- Now I see I was slammed and lied to- has any one called GE and ask why you can't fix there Microwave / Oven combination- and now yo're forcing me to buy a new Microwave / Oven combination- because you can't fix the unit- Now I have to buy a new Microwave / Oven combination from Sears who can't fix my Microwave / Oven combination - You're saying you will give me $500..00 towards a new Microwave / Oven combination and I have to buy it from Sears .

America doesn't even know if your company will be around much longer Is this a defective unit and you can't fix ??? - Your company SEARS is holding me hostage - Your forcing me to buy a new Microwave / Oven combination- because you can't fix the unit- Why Can't you FIX MY Microwave / Oven combination- because you can't fix the unit- ?????ManageLike · Reply · 31m

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Review
#1105478 Review #1105478 is a subjective opinion of poster.
Service
Sears Dryer Repair
Cons
  • Given the run around over and over
  • Lack of communication on status
  • No support - does not stand behind what they sell
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Sears - Long Time Customer Leaves

2.0
Details
After many years as a Sears customer I've sent a formal complaint with documentation to the State of Florida agencies that Sears is engaging through fraudulent sales practices involving their field technicians. For the last three months I've been trying to get my Kenmore dryer repaired which needs just a replacement control panel. The Sears technician who diagnosed the panel ordered a new one at the cost of over $400 and in addition to the service fee for the visit. He said that if I signed up for a Sears Home Warranty that I could cut the cost in half. He mentions that the panel that will arrive won't have any branding on it and "not to worry, they're all like that." The part arrives and another technician arrives to install it. First, the panel powers up but the digital number don't display right even though you could still recognize the numbers. The technician says it's no big deal. Then this technician, as he's packing up his tools and walking out, solicits me regarding his appliance and home repair business he has on the side and hands me a hand written note with his name and phone number. The part fails to no surprise. I file a claim on the new warranty and a third party company comes out to diagnose the panel. He charges me the deductible, another $79, and says that he will order the part. After three weeks and no word on contact them to find out that Sears had cancelled my claim. According to sears the part wasn't covered under under the warranty and the claim was cancelled. First, I was not contacted regarding the cancellation by phone or email or mail. Second, the only reason I was compelled to buy the warranty was due to having that part covered. I've cancelled the warranty and I'm purchasing a new dryer from a different seller tomorrow and having this one hauled away. I'm out $600 (deductible, service fee, premiums, panel) and I'm of the belief that Sears is "looking away" at the practices of their technicians. No doubt their field offices have incentives that require them to engage in these types of practices.
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Review
#1026917 Review #1026917 is a subjective opinion of poster.
Service
Sears Dryer Repair
Pros
  • Customer service rep was patient and polite
Cons
  • Field technican business practices are fraudulent
Reason of review
Fraudulent business practice
Loss
$600
Preferred solution
Full refund
Tags
  • Replacement Part Scam

Sears - Whirlpool Dryer Review

1.0
Details
Set up repair appt on Oct 22nd which was scheduled for Nov. 25th; no Saturday appts. Received email and phone confirmations about my 8am-noon time slot. Waited and checked in several times before 10am on Nov. 25th, each time my appt. was confirmed. At 10:30am, the estimated time of arrival for repair tech was between 10:45 & 12:45pm. At 12:40pm, received call telling me a tech called out sick and my appt. needed to be rescheduled. I had to take a vacation day at my job for the Nov. 25th appt., still no Saturday appts even after all that. If only PC Richards was up in Orange County, NY. I've been a loyal Sears customer for over 20 years, not anymore. I'm also filing a complaint with Dept. Of Consumer Affairs & NYS Better Business Bureau. Also Yelp will be hearing from me about the disgusting customer service I received from Sears. No wonder they are not the store they once were, they should just go out business.
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Review
#963152 Review #963152 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service

Sears in West New York, New Jersey - They are the worst of all the repair companies

1.0
Details
The worst ever! I had a broken dryer and called to schedule an appointment and they kept me hanging for several days (always with a different excuse) and they quoted me one price and then they wanted to charge me twice just to take a look at an appliance! I will never ever call them again and I'm not recommend them at all. I called them every day several times and reps were not knowledgeable, supervisors very nasty and mistreating customers rather that solving the problem (I had a very minor issue with a broken dryer that needed repair) and no one was able to send a technician for a week. Please don't call them you better off buying a new appliance or call your local technician.
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Review
#949945 Review #949945 is a subjective opinion of poster.
Service
Sears Dryer Repair
Cons
  • Rude staff
  • Terrible customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Sears in San Rafael, California - Repeat Negligence on Dryer Repair

1.0
Details
Sears has come to my home 4 times to repair an LG dryer. They continue to send repair men who do the same thing over and over again, order the same part, make me wait 2 weeks to install the same part, and then wait two weeks again to come back to fix what they never fixed. They NEVER stop to figure out why this part keeps blowing out the second I turn my dryer on. When I call to explain, they make me wait for my appointment. This is an absolutely egregious way to do business. No wonder they continually have to close stores and are losing market share. The WORST customer service of any company I've even experiences.
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Review
#930946 Review #930946 is a subjective opinion of poster.
Service
Sears Dryer Repair
Cons
  • Customer no service
  • Technicians who do not do their job
  • Lack of accountability
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Sears complaint
  • Sears Horrible
  • Worst Customer Service Sears