Recently I had Sears service my HVAC system for my home. From the time the technicians entered my home to the end of the service I was very dissatisfied.
Sears technicians did not wear not have their booties to protect my carpets and floors. They did not provide me any visual identifies from before and after service, even though I had specifically requested it. They scuffed my walls with their equipment and left dirty hand prints on ceilings and vents with their hands. Last but not least, they were only interested in selling me stuff rather than performing the tasks they came for. This was the case from the beginning till they finally wore me down through scare tactics. My service when set up over the phone was supposed to cost $249 plus taxes. When it was all done and finished, it cost me $1019. They sold me a UV air purifying system and cleaning of the coils that brought me to over a $1000. When I asked for an estimate for the coil cleaning they never can provide even an estimate, where I discovered everything is negotiable when the technician comes on site.
Long and short, I was cheated by Sears with poor service and constant sales pitches. My only aim in this is to help other customers from my poor service from Sears. I thought I could trust a big name such as Sears. Not the case anymore!
Product or Service Mentioned: Sears Cleaning Service.