Saint Louis, Missouri
Not resolved

I can't believe the run-around my 86 year old mother has gotten on her new kitchen durable products. A fridge- broke three times, dishwasher- broke one time with a blown up board, and stove top - broke one time with cracked glass.

Each service intervention has been a multi-month event. Poor reliability of products, poor service, poor dissemination of information, poor planning, and extremely poor outcomes. Talking to the Sears rep today (a Sears "manager") he indicated a two to four week resolution time was very acceptable! NEVER again will I ever consider a durable item that comes from Sears.

What a huge disappointment in what was once an American icon for business success. Now, they can't close the doors quick enough!

Good luck Sears. Soon you all will be out in the parking lot kicking rock around wondering what happened to your jobs!

Product or Service Mentioned: Sears Parking.

Monetary Loss: $1200.

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Dear "Sears Cares", You have got to be kidding! I e-mailed a letter to Sears' "Social Media Support" in reponse to a note I had from a fellow named Roy, which pertained to this very issue of faulty appliances and poor customer service.

It was a detailed letter, including contact information and a breakdown of the concerns. Two weeks later that letter has gone un-responded-to.

You claim Sears cares! If they did they'd stop sending canned responses to very important business correspondence and communicate directly with people who are so upset at Sears' practices. Sears doesn't really care, and the way they handle their customer complaints speaks to that statement.

Fortunately we live in a world where we have choices.

Mine is to NEVER buy an appliance from Sears again. I hope the rest of the common public can follow that as well.


It's so funny the same response from sears...they can't even respond with a personal response. No CUSTOMER SERVICE - no viable contact - abuse - People need an answer and really it's from someone not associated with Sears. They will tell you what is wrong with your appliance and FIX it.