Placed an order online. The "cart" had an error in the math.
Called to correct, was told the only option was to cancel the order. I canceled the order approximately 5 minutes after it had been placed. Sears then charged me for the item anyway.
I've been told it will be "3-5 days" while they "investigate." They agree there was no order, they agree they charged me for it (via PayPal), they agree I am owed a refund -- what's to investigate? They won't even guarantee I will get the refund until they "investigate." Keeping my money with the full knowledge that it is not theirs is the equivalent of theft.
Monetary Loss: $609.