Update by user Mar 06, 2013
What I didn't mention in my iniital complaint is that I have already been connected to the Sears "Blue Ribbon customer service team and have a dedicated case manager as of three weeks ago. Things are VERY slow moving and I spend a great deal of time leaving messages with the case mangager.
Of 9 voice mail messages I have received 2 calls back and of 8 emails I have received 2 replies. I guess 25% is better than nothing but, cearly, this is way way below a standard that I expect.
If I could only go back to the moment that I decided to rely on Sears to replace my cooktop. Knowing what I know now, I would not (and will not in the future) do it again.
Original review posted by user Mar 05, 2013
I never thought I'd be writing to complain about service from Sears but they seem to have fallen a long way. We purchased a new induction cooktop in August 2012 and four months later it stopped working, completely.
We had 3 service calls over the following month without any results. The service personnel were polite but completely unable to address the problem.
We are now pursuing a refund ro replacement unit but can see now that it will not be easy and are getting more run around from Sears Executive Offices. I will not be purchasing any appliances from Sears in the future.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1500.