Bought a mattress + foundation on Sears.com. Only mattress was delivered.
Contacted Sears customer service multiple times who claimed the purchase was for the mattress only even though the item description clearly stipulated foundation was included. They acknowledged a mistake on their web site where it shouldn't have said that but would not honor it :/. Only offered for us to purchase the missing foundation for an additional cost at a meager 10% discount which we obviously didn't accept. Unfortunately, mattress could not be returned for a refund.
Note that it took them more than 2 months to fix the item description on their web site for this particular item but other mattress brands/sizes still had the same "glitch" so I'm sure a lot of customers got in on the "bait and switch" tactic here :/! Tried every avenue to get them to honor their offer to no avail.
before giving up.
Next item on our shopping list was a new $3K fridge, needless to say we went to a different vendor.
Will never buy anything from Sears again... They lost one customer for life for a $100 mattress foundation.