I called on Monday (1/30/11) to report that my Kenmore fridge, which was fixed in 2011 AND 2010 for temperature regulations problems, was freezing food again.I was given an appointment for today from 8am to 5pm, and took the day off from work to wait for the repair-person.
At 5:04 pm today (Friday) I placed a call to Sears and was told that there is no record of my appointment being scheduled. I am FURIOUS. First, this fridge keeps on breaking even though the part has been replaced. And second, the representative who unabiguously gave me a Friday 8-5 appointment over the phone failed to ACTUALLY schedule it in their system!?
And now I've been on hold for 10 minutes to wait for a supervisor.I will NEVER purchase a Sears product again.