I called on Monday (1/30/11) to report that my Kenmore fridge, which was fixed in 2011 AND 2010 for temperature regulations problems, was freezing food again. I was given an appointment for today from 8am to 5pm, and took the day off from work to wait for the repair-person.
At 5:04 pm today (Friday) I placed a call to Sears and was told that there is no record of my appointment being scheduled. I am FURIOUS. First, this fridge keeps on breaking even though the part has been replaced. And second, the representative who unabiguously gave me a Friday 8-5 appointment over the phone failed to ACTUALLY schedule it in their system!?
And now I've been on hold for 10 minutes to wait for a supervisor. I will NEVER purchase a Sears product again.