I purchased a new refrigerator approximately 17 months ago. Also purchased a new freeze at the same time.
Have always purchased applicances from local SEARS store. Refrigerator quit working today. Called Sears repair and was told they could not come look at it for 7 days! I spent thousands of dollars and 17 months later it quits?
Sure I understand things happen, but they expect me to wait 7 days for a repairman?
Spoke to repairman from another company, he is coming tomorrow. Says he is very busy these days fixing SEARS refrigerators! When I told him Sears Kenmore, he described my refrigerator and the problem, without asking any questions.
As I told the nice lady from Sears when I called, I will no longer buy Sears appliances....If your products are so bad that your repairmen cannot keep up, then you need to improve the product or hire more repairmen...We all know there are plenty of people who need a job right now.
Product or Service Mentioned: Sears Repair.