Update by user Apr 09, 2013
Some useful comments from "that sears guy" below...
I’m pretty naive but I wasted SO MANY HOURS writing emails to Sears in the hope that they would see sense.
I got my hopes up that the Blue Ribbon team might sort matters out but guess what? ... it was the same hollow empty promises of assistance with no attempt to provide an honest response or supportive assistance.
Thanks for speaking out about your former employer. I found them to be the WORST company I have had the misfortune to deal with. :(
Update by user Mar 31, 2013
Two weeks on and still no reply.
Maybe they've run out of headed paper for a reply?????
Update by user Mar 15, 2013
So Sears banned me when I had the audacity to complain after they advertised a product, took my order, secured my money ... then left me out of pocket, exposed by credit card to fraud and ignored my requests for justice.
They have been difficult to contact and decidedly unhelpful when I’ve made contact.
They promote their Blue Ribbon Service team which I have found to be worse than useless.
I wrote to their CEO and Chairman and am still waiting for a response A MONTH LATER.
SEARS ARE UNDOUBTEDLY THE WORST COMPANY I’VE EVER HAD THE MISFORTUNE TO HAVE DEALINGS WITH.
I consider it scandalous ... possibly even criminal.
My advice is DON’T BUY ANYTHING FROM THIS COMPANY ON-LINE. IT’S JUST NOT WORTH IT.
Original review posted by user Feb 21, 2013
SEARS GAGS COMPLAINTS
I have a legitimate complaint against Sears. It is well documented and has been brought to their attention (including their ‘elite’ Blue Ribbon customer service team) on a number of occasions. I even tried to get my problem sorted out on ‘MySearsCommunity’.
So how did they help?
They threatened me that ‘If I decide to make a big thing on the community pages, they will simply ban me from Sears’.
You read correctly! THE CUSTOMER SERVICE TEAM WANT TO BAN ME BECAUSE I COMPLAIN!!
‘IF I DECIDE TO MAKE A BIG THING ON THE COMMUNITY PAGES THEY WILL SIMPLY BAN ME FROM SEARS’!!!!
I detailed the company’s mistakes line by line. Sears repeatedly ignore the facts and quote blatant untruths. BAREFACED LIES!
Sears have broken promises, exposed my credit card to fraud and cost me time and money in an effort to make them honour their hollow promises.
The latest insult is this threat. They have now excluded me from ‘MySearsCommunity’ so that I can’t tell others but they can’t gag me from sites like this.
What should I do now? I will continue to warn others NOT TO DEAL WITH SEARS.
What else? – I'd welcome your suggestions. Thanks