I purchased a garage door and automatic door opener for an additional $450.00 that NEVER worked from day one!!! The installer didn't know what the problem was and scheduled a service call.
Two service technicians came two separate days and they also didn't know what the problem is. So now I have to manually open my garage door. I called Sears and they said they couldn’t do anything for me because the automatic door opener is installed in my garage. Really???
How about NOT charging me for it!!! I told them to come get it because it doesn’t work and because I’m not going to pay for it and they refused. Needless to say that I paid for the garage door but not for the automatic door opener because I got ZERO use out of it.
I disputed the charge on my Citibank MasterCard and they cannot do anything on their end because it’s an issue with the retailer’s product. I do not complain much, but in this case I had to because I don’t want someone else having this similar problem.
I do not recommend getting a garage automatic door opener installation from Sears!!!
This person wrote the review because of damaged or defective of sears installation from Sears. Reviewer claimed that he or she lost $450 and wants Sears to issue a partial refund.
The most disappointing in user's experience was sales people and poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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