I bought 2 garage door openers from Sears in the Willowbrook Mall. I also paid for installation, thinking that a Sears Installer would do the work. Instead a guy in a minivan showed up. Right away he complained that my ceilings were too high. Ok, so he made me go to Home Depot to buy brackets to install the motors to the ceiling ($75). When I get back, he is demanding that i speak to a lady on his cell phone from Sears, so they can charge me $80 for a high ceiling charge (they are 10ft, not anything crazy). I agree after a small fight i give that I was not informed when I purchased the door opener.
3 hours later, the installer says he is done. Immediately I notice that the doors are bent a little on the top (these were 2 month old doors). He says they are fine and lowers and raises both. Both doors are warping in the middle and I notice large bolts going through the door with scratches and dents on the outside. He admits he messed up and says Sears will reimburse me. Little did I know Sears claims no responsibility for their installers and refused to pay for the top panels of the doors ($497 it cost me to fix and re adjust the door openers that were installed incorrectly). So now I am out an extra $500 plus the $150 I paid for "high ceiling penalties". I disputed the installation charges through Discover, and Sears seems to only be good at fighting the credit card dispute. If they put as much effort in their installation process as they did in fighting credit card disputes, they would be much better off. I don't complain much, but in this case, I do not want someone else having a similar problem.
So I do not recommend getting a garage door installation from this Sears location. The opener itself is fine, it's just the caliber of installer they hire, and Sears' lack of responsibility for these guys they send into our homes. Sears used to be the best. It's all down hill I guess....
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- Product or service
- Garage Door Opener
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- Supermarkets and Malls