Before I purchased the 4 cycle gas line trimmer from Sears I specifically asked two sales people what Sears' return policy was. They told me that I can return the product within 90 days no questions asked.
I purchased the trimmer and was not impressed with its performance! The unit was heavy after using it for 15 minutes; in fact, after I used it in my small yard my arm was sore. The vibration was considerable and the ability to control the trimmer was not easy to say the least. I decided to return the trimmer to Sears at which time I was told for the first time that I would be charged a 15% restocking fee!
I was not made aware of this when I asked both sales representative at the time I purchased this item. At the time I returned the unit the manager was so rude and was so smug when he said the 15% restocking fee is shown on the back of the receipt. Seriously, how many of us take the time to look at the back of the receipt! Why was I not made a aware of this possibility when I asked about the return policy?
Seems like Sears has something to hide or perhaps it's a lack of training.
After talking to the general store manager he agreed to refund the full amount to me, but rest assured I will not be buying anyting and I mean anything (appliances, garden tools, etc.) from Sears ever again.
Product or Service Mentioned: Sears Sales Representative.