I am writing to complain about the poor performance of Sears customer service department and how Sears is sending out technicians to repair appliances without being trained on the specific models.
On Nov. 24/09 at 5:40 p.m. a service technician came by to tighten a lose control knob on the Bosch 30inch Convection Range - stainless steel HEI7052C/05 bought on July 25/09.
The technician had a great deal of problems trying to remove the knob, he did not know how to remove it, then he started to remove one screw after the other, he took the screw driver and started to pry the knob off at about 10 - 15 places each pry damaged the knob more. He also nicked the paint off on the underside of display unit.
The end result is a damaged control knob, a display unit that does not work the way it did before the technician arrived and a spring that I found on the floor after the technician ran off which belongs to the
control unit/display unit.
I am very disappointed on this turn out, and lost hours of work to be there. I had to hire an alternative Bosch repair service company.
The issue with customer service is the fact that I wanted to complain about the technicians poor performance and could not. I was told the customer service manager would phone me, however when I phoned on Nov. 25/09 12:00 p.m. I was told that there was no record that the manager would phone me and that my compliant was not recorded even though I
could hear all this typing in the back ground. This is very bad service.
Product or Service Mentioned: Sears Repair.