1 comment
Not resolved

I recently ordered a Gladiator Storage Set that was posted as an "8 Piece Garage System". The picture showed 7 different storage boxes and a work bench for 8 pieces. The "bundle overview" also described set features as " (1) 2-door freestanding GearBox, (1) 5-drawer GearDrawer, (3) tall mobile Gearboxes, (2) 30 in. wall boxes, (1) 6 ft. maple adjustable height workbench."

I actually called Sears to verify this number and ordered it over the phone. When I received my email verification it showed 1 of each of the storage boxes, a work bench...the 3 "other' pieces were (2) gear track for hanging two of the boxes, (32) screws, and (4) end caps. Which I guess in their planning makes 8 pieces.

I called Sears 4 different times and dealt with 6 different people (asked for managers twice). Finally received an email telling me that their figuring was correct I would only be receiving 4 gearboxes a work bench and the 3 different accessories for a total of "8" products. I could cancel my order....

Their website was deceptive and verged on "bait and switch" as they advertised one thing and were prepared to send out another. Buyer Beware!!!

Review about: Gladiator Premium 8 Piece Garage Storage System.

Review #704290 is a subjective opinion of a user.

Sears Website
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Sears?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Yeah, they do all kinds of trick one of the ones I caught them at was taking a unbranded winter boot and calling it one name and selling for say a regular price of $100 and a discount of 25% then changing the name slightly and the item number and changing the regular price to $85 and a discount of 25% so at not to look like they are trying to blow them out. I took screen shots showing that when you searched for the old item number after it was changed it shows the new one as they did not change the storage location of the images etc. Its false advertising to claim a regular selling price that the item never sold for. They did it twice on one item. Sears is mortally wounded don't get stuck with anything that is not directly backed by the manufacturer.

You May Also Like

"Poorly made socks. My husband and I buy the fuzzy socks at Sears and they fell apart already and it hasn't been a full month yet. The elastic..." Read more
"February 24, we received delivery of our Kenmore Elite Refrigerator from Sears’s delivery. When plugged it made a loud, continuous noise. A replacement refrigerator is scheduled for delivery..." Read more
"I have been a loyal Sears customer for many many years. I have always believed that Sears products stood for quality in a day when so many things are..." Read more
"On August 1st I was washing some sheets. The machine became unbalanced and instead of turning itself off, exploded, took out part of the wall, took out the dryer next..." Read more
"No where near as comfortable as the one in the store Seams run across arm rest where your hand rest ,piping crooked on one side No longer set in and..." Read more
"I just brought a pan flash light out of a Food Lion super market in Sunset Beach North Carolina. When I pull the batteries in the flash light and tired..." Read more
"Give your head a shake Nascar. you had a winner in 2001. NOW THIS STAGE STUFF. i'M A 74 YEAR OLD WHO LIVED FOR THE BRICKYARD TILL THAT WENT DOWN..." Read more
"Wendy Kinnear ID no: 7696892 72 campsie Road, Dear sir/madam, I have received tickets for Good Morning Mr's Brown that I ordered for Viagog and I think you have sent..." Read more