I recently ordered a Gladiator Storage Set that was posted as an "8 Piece Garage System". The picture showed 7 different storage boxes and a work bench for 8 pieces. The "bundle overview" also described set features as " (1) 2-door freestanding GearBox, (1) 5-drawer GearDrawer, (3) tall mobile Gearboxes, (2) 30 in. wall boxes, (1) 6 ft. maple adjustable height workbench."
I actually called Sears to verify this number and ordered it over the phone. When I received my email verification it showed 1 of each of the storage boxes, a work bench...the 3 "other' pieces were (2) gear track for hanging two of the boxes, (32) screws, and (4) end caps. Which I guess in their planning makes 8 pieces.
I called Sears 4 different times and dealt with 6 different people (asked for managers twice). Finally received an email telling me that their figuring was correct I would only be receiving 4 gearboxes a work bench and the 3 different accessories for a total of "8" products. I could cancel my order....
Their website was deceptive and verged on "bait and switch" as they advertised one thing and were prepared to send out another. Buyer Beware!!!
Product or Service Mentioned: Sears Website.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.