Product: Sears Grill Repair Clear all filters (2 of 2 reviews match)
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Sears - They don't even know what they service

2.5
Details
No surprise sears is going out if business. Had a repair appointment set up foe our webber grill,waited for serv tech. He called to say they don't service webber. I called the office who set up appt, they gad no idea. REALLY
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Review
#1303123 Review #1303123 is a subjective opinion of poster.
Service
Sears Grill Repair
Reason of review
Poor customer service

Sears in Defuniak Springs, Florida - Refused to honor Grill Warranty

1.0
Details
My grill got fire and almost caught my house on fire.We called and set up service and the first Tech came out and said that he was going to make sure in his write up to list the cause of the fire which he said was a valve malfunction so that they would cover it. Didn't here from them for several days so my wife called them and they said that there was to much damage and they were not going to repair it.A few more days passed and I called and they said that they were going to fix it and were sending out another Tech.The second tech arrives and finds more damage and takes my original paperwork from the first tech and says a manager would call me with options.I called back again and was told that it was abuse and that they would not cover it at all.They continue to call me to renew the insurance on the grill even after I have told them to put me on their never call list.We were long time loyal Sears customers because they had a good extended warranty but will never spend another dime with the company.
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Review
#930698 Review #930698 is a subjective opinion of poster.
Service
Sears Grill Repair
Cons
  • Incompetent customer service
  • Warranty scam
  • Poor service poor product
Reason of review
Warranty issue
Loss
$1200
Tags
  • Sears complaint
  • Warranty scam
  • Warranty sucks

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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