Update by user Mar 31, 2013
Sears are b******s!
Update by user Mar 15, 2013
More letters to Sears have been ignored. Looks like they want me to take legal action (for I can see no alternative).
Maybe a solicitors letter (including a clear expression of them covering all additional incurred costs) is the next step
Update by user Feb 06, 2013
Dear Zenaida and Susan (and all the happy helpers at Sears Cares).
Did you check your email?
I responded some time ago, but it was no surprise that you hadn't the grace to reply. Do you think your hollow, empty offer of assistance looks good?
I can tell you that it makes me even more cross that you offer hope and then dash expectations so cruelly. STILL WAITING FOR SEARS TO STEP UP TO THE MARK.
Update by user Feb 03, 2013
Sears Complaint: Sears – “The Good Life at a Great Price. Guaranteed.”
When Sears say “Good”, don’t think that means respectable, moral or noble – The company have failed deliver and shown the lowest standards of customer service!
When Sears say “Great Price”, don’t think that means they will honor the advertised price – The company secured my purchase money, sent nothing and made me pay more to speak to their security Centre!
When Sears say “Guaranteed”, the only thing I was guaranteed was hours of trouble and frustration.
After over 40 emails and international calls I wrote to Sears Chairman Edward S. Lampert and CEO / President, Louis J. D’Ambrosio. Two very busy men – I never expected a personal letter in return from either but a month later no one has got back.
I’m out of pocket, feeling distinctly cheated while Sears enjoy “the good life – guaranteed”.
The lesson – don’t fall for any Sears offer that seems like a good deal. I would look elsewhere, even paying a little more, rather than be letdown and treated like dirt.
Update by user Feb 03, 2013
See Sears offers of assistance.
They have come to nothing therefore add Susan R. and Zenaida M. to Russ S., Kristin B., Buddy J., Gabriel A., Liz, Misty H., Anthony C and others who have offered help and were then never heard of again.
SEARS have let me down again and again and again.
Still waiting for purchased product, honest explanation of fraudulent activity ... and a genuine apology would be lovely.
Update by user Feb 01, 2013
Sears – Quick to offer help… Slow to deliver
When I say slow I really mean dawdling sluggish to the point of not moving at all.
THEY ARE THE WORST ORGANISATION I HAVE DEALT WITH IN 30 YEARS!
I have sent emails to;
These emails have been sent to Russ S., Kristin B., Buddy J., Gabriel A., Misty H. and Anthony C. to name but a few. Most have never replied, never mind assisted.
I’m really interested in those that have had a similar experience; i.e. Sears offers of help that amount to nothing.
I’m keen to let others know of the hours and hours and hours of time I’ve spent trying to get Sears to live up to THEIR promises. To date, they have strung me along with an appealing advert which has resulted in my expense, exposure of my credit card details to fraud and, perhaps most annoying, Sears reneging on their advertised product and dishonestly blaming their supplier.
Update by user Feb 01, 2013
Susan R. from Sears commented (please see her text),
I responded as below:-
Thanks very much for getting in touch.
Unfortunately this again illustrates my problems very graphically.
I have sent an email to Zenaida M. This included my screenname, my Sears order number and my Sears Executive Case number.
I have not only sent his to email@example.com but I have sent emails to;
This follows emails to Russ S., Kristin B., Buddy J., Gabriel A., Misty H. and Anthony C. To name but a few. Most have never replied never mind assisted.
Why don’t you have a look through all your records to see the number of emails I’ve sent.
I’ll send this for your email address for completeness.
ALL I WANT IS FOR SEARS TO HONOUR THE DEAL WHICH SEARS ADVERTISED AND I ACCEPTED. IT’S SIMPLE.
For others, let this be a lesson to you on Sears customer service.
I ABSOLUTELY would NOT recommend SEARS to anyone.
Original review posted by user Jan 30, 2013
Sears talk the talk but MISERABLY FAIL TO WALK THE WALK.
HERE’S THE ADVERT … Sears BLUE RIBBON team is supposed to make nearly all of their most disgruntled customers happy. Not my words but those of Sears Divisional President’s who said ‘Blue Ribbon, is designed to handle service calls that had gone bad’ and that these calls “go to a special team … totally empowered to do whatever they need to do to make the customer happy — without interference from managers or anyone else up the organizational chain” resulting in ‘Sears Home Services currently retaining 96 percent of its ‘BLUE RIBBON’ customers’.
HERE’S THE TRUTH … The Blue Ribbon Manager contacted me around a month after postal letters to Sears top brass. After an initial hollow, generic apology Sears stated that my account was fraudulent and that I should sort things out with my bank!!
The HAPPY team sure have a bizarre approach to sorting out my problems.
After so many emails to Sears, I would have hoped that their Manager might have had a better understanding of the issues. While it tested my patience (yet again), I explained that I had brought the fraudulent activity to their attention and that I had (in writing) an admission from Sears security centre that the fraudulent activity resulted from ‘a vendor which seemed suspicious’.
The Happy Team did not acknowledge, never mind address the fact that Sears failed to supply the purchased item after I accepted their advertised deal. Similarly, there was no appreciation of the considerable trouble and loss that resulted exclusively from Sears reneging on the deal.
The rest is a similar pattern to before; i.e. I write a series of 4, often detailed accounts offering any additional information that might be required – Sears to date ignore my communications.
Sears BLUE RIBBON contact was a bolt from the blue. However, I’m blue in the face explaining and look like being left with the blues.
I bought from Sears as their website stated ‘When you purchase a product from us online, … We'll ensure its safe delivery ... We look at it as fulfilling a promise’. THIS, IN MY EXPERIENCE, ADDS INSULT TO INJURY.
I now trust Sears even less than before and cannot see them ever honouring their advertised deal. I have now made it a crusade to warn others; Be very cautious and sceptical of any appealing Sears offers. It’s not just that may be disappointed, but that you could have your credit details compromised, have to pay to discuss this with their security centre, waste hours with a series invariably different ‘customer service’ reps AND, if you do get the BLUE RIBBON team the only way they’ll make you happy is if get pleasure from JOKES!
My view? – I have been cheated and abused and so I intend to let as many know about it as possible.
(The only positive is that I believe Sears are aware to the potential impact of www.pissedconsumer.com)
Product or Service Mentioned: Sears Manager.