Sears customers since 1987. Purchased first Master Protection Agreement at $400/year.
Cost is now $2,199. Purchased a new washer/dryer, and we were NOT informed to install on a hard cement floor, or first floor due to the high speed cycle. Complained to main office and where we bought in April 2008. NO reply.
Air conditioner went out May 26, 2008. Waited weeks for repairman. Fan was changed, problem continued. Air compressor replaced, lasted one day.
Awaiting his arrival 8/5/08, but certain problem will remain as they do not want cost to replace AT THEIR COST.