Sears is a horrible company to deal with. A few years ago we had them repair our glass top range, which took forever to get them to do.
I swore I would never use them again but my husband talked me into buying a new washing machine from them because of the price. It was suppose to be delivered November 20th. Here it is December 1st and no washing machine.
After 8 phones, numerous lies from the customer service representatives, and a great deal of frustration I cancelled the order tonight, went to ABC Warehouse, got a better machine for the same price which will be delivered tomorrow. I will say that Sears is very good at training their employees in lying and giving direct answers.