Clarkston, Georgia
With Company response
1 comment

We purchased and had installed a NEW water heater in April 201 from Sears. In June we had no hot water, so we called Sears and they replaced the part that was not working.

In November Sears has been called twice again b/c we still do not have hot water. Sears had two parts replaced. Again, we still do not have hot water, so they want to replace the first part they replaced in June.

My husband called this time to complain and request a new water heater.

We have been without hot water for three weeks. He works hospital with critically ill patients and his uniforms have to be washed in hot water. My husband has been on the phone w/Sears for over 45 mins and transfered six times. Still repeating the same story and requesting a new water heater.

It's cold as it's late November. So we have to bathe for the next four days or until Sears decides to get a new water heater installed without hot water. What will it take a multi-billion company to replace a water heater that cost them a few hundred dollars?

A lawsuit? Talking to press?

Monetary Loss: $1200.

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Sears Response

Without Hot Water,

Please accept our deepest apologies for the trouble you are going through with your water heater. I know it is difficult going through a few hours without hot water let alone the days you have lost. We are very sorry for the large inconvenience this has caused for you and your family. We realize hot water is essential during these colder winter months and year round. I would like to get you in contact with one of our dedicated case managers so we can find a remedy to this matter.

At your convenience, please contact our office via email at so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your water heater was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name and review number (Without Hot Water and 362061) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

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