To Whom It May Concern:
Just 10 months ago I purchased a washer/dryer with the Master Protection Plan on each.
On 10-17-11, I called because my dryer would not work. It was dead...did nothing. The representative asked me to call back because their system was down and he could not give me an appointment.
I called later the same day and got the same answer.
I called the next day. I spoke to a gentleman who wanted to troubleshoot the issue over the phone to see if we could rule out some things. First he asked me to unplug my dryer and plug something else into the receptacle. I told him I'd have to have another dryer to do that. He seemed confused...not even knowing what he was saying. I told him the dryer would not do anything. It was probably the TIMER or the SWITCH. He gave me a repair date of 10-21-11 between 1-5pm. FOUR DAYS
I waited all evening and at 4:45pm I receive an automated call that stated I would need to call back in and reschedule because the repairman could not make it. I called immediately and was told he would be there shortly. Around 5:40pm, he comes in makes a mess and tells me he has the wrong parts on his truck. He does not have a TIMER OR SWITCH to fit my dryer. He will be back in a WEEK on 10-28-11. SEVEN DAYS
Well today…..AGAIN after waiting from 1 till after 4pm…… he comes in...makes a mess...... and says……….I HAVE THE WRONG PART…….… Now I have a repair date of November 1. FOUR DAYS
Still my dryer does not work and I've made arrangements to be home and cleaned up behind this guy on 2 consecutive Fridays!!!!!!!!!!!
I think this type of service in not satisfactory at all. It should not take WEEKS to put a timer in a dryer. I got similar service on a riding mower from you several years ago. I told myself I'd never make major purchases from Sears again. I should have stood by my original decision. I have been telling everyone who will listen this story…and it's kind of strange…but I'm hearing a lot of people tell me they've had the same experiences with Sears.
At this point I do not plan to buy anything else from Sears…LESSON LEARNED!!!
Product or Service Mentioned: Sears Protection Plan.