Not resolved
0 comments

BOUGHT A COUCH/CHAIR FROM SEARS DECEMBER 2011

FEBRUARY 2012, THE CUSHIONS WERE CAVING IN

SEARS AGREED TO REPLACE

JUNE 2012 WE PURCHASED/PAID FOR A NEW SOFA/CHAIR COST 1800 MORE THAN ORIGINAL

OVER A MONTH LATER, DELIVERY DATE CAME AND WENT, SEARS STATES "WE DON'T KNOW WHERE YOUR COUCH IS."

TWO MONTHS LATER, NO COUCH/CHAIR

BILLING IS TO BE REFUNDED

TWO DAYS BEFORE BILL DUE, I CALL AND SEARS STILL HADN'T REFUNDED MONEY!

SEARS ALMOST RUINED MY CREDIT!

7 SEARS STAFF INVOLVED

MANAGER STATES HE WILL TAKE CARE OF US

I CALL THE STORE, MANAGER IS NO LONGER WORKING THERE

I CALL CUSTOMER SERVICE, GIVE ME THE WRONG NUMBER FOR REGIONAL MANAGER

THEY SAY THEY DON'T KNOW HOW TO REACH THEM

NOW 3 1/2 MONTHS LATER

INCOMPETENT STAFF (NOW SPOKEN WITH 12 ) NO SOLUTION

I HAVE NO CREDIT TO MY ACCOUNT AND WILL HAVE TO PAY FULL BILL

I WILL NEVER NEVER NEVER SHOP AT SEARS AGAIN

EMAILS TO CORPORATE:

Dene L. Rogers, President and Chief Executive Officer - drogers@sears.ca

Allen Ravas, Senior Vice-President and Chief Financial Officer - aravas@sears.ca

Tim Flemming, Senior Vice-President, Corporate Procurement and Supply Chain - tflemmi@sears.ca

Dennis Singh, Senior Vice-President, Retail Stores - dsingh@sears.ca

Vincent Power, Corporate Communications - vpower@sears.ca

Product or Service Mentioned: Sears Delivery Service.

Monetary Loss: $3090.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like