I ordered a sofa set from sears on the phone, because I was not able to choose the color I wanted so I called in to place my order. I ordered it on January 14th and got it on the 28th.
The day I got it, I called them stating it was the wrong color and need it taken back and bring me the right ones. Today is the 10th of February and the couches are still sitting outside my front door. I have been calling them day in and day out and all they are saying is that they are putting in a claim and someone will get back to me with in 24 to 48 hours. I am so tried of this run around with them.
The situation is not being solve and no one has even called me about it, I am the one who keeps calling them to see what is going on. This is poor customer service. Sears sucks and they need to get their act together to get this issue resolved fast.
Someone already opened the boxes, next thing you know they are stolen. Who can help me?
Product or Service Mentioned: Sears Claim.
Reason of review: Poor customer service.
Monetary Loss: $1455.
Preferred solution: Full refund.
I didn't like: Poor customer service, Service.