Sears' customer service is just terrible! I am having an issue with them, and it's impossible to discuss things with them on any sort of equal footing.
They insist on recording calls from a customer service representative (CSR), but the CSR will not agree to let me record the call. What right does a company have to insist on recording a call without giving the other party the same opportunity?
They appear to be very arrogant, especially for a company that is bleeding money. It is very sad to see how bad Sears has become after being a premier retail chain.