I purchased a very large item (1,857 dollars total) in June of 2011. I was told to sign up (with this purchase) to Sears "Shop your way rewards" program. I did as instructed since it promised me credit towards their store as a percentage of the items purchased.
In July I had not yet received the credit. I emailed again, and got a response from an agent who said the credit should be there in 30 days if it wasn't to then login and request the credit.
In September (well past the 30 days) I logged in again and there was no credit, I then clicked on the request credit link, which required my receipt and other specific information from the original purchase and requested me to wait ANOTHER 30 days!
This is similar to the rebate scams that delay, delay and constantly require new customer interaction, only to delay some more. They do this until the consumer forgets about it or no longer has the receipt.
They promise you big credit if you purchase big items and then require "processing time" hoping you forget about it, and if you do remember, they require you to "remind them" with the receipt (which is so old by now the ink has almost faded.
Some customer service, I will no longer be shopping with Sears. I'll take my business elsewhere.
Monetary Loss: $65.