I really don't mind having my product delivered later than promised, but enough with the LIES! Seriously. If you want to know why Sears stores are in the news, here's a perfect example for you:
Ordered a mattress online, great price, great website. Delivery date - 23 Jan. Get a call in the morning to confirm delivery and time. Great. Except no one shows up. I call and speak to someone who sounds like they are from a call center in Indonesia. Sorry, they say, truck broke down. Oh, OK, I say, no problem. Deliver tomorrow 24th for you? sure! Of course.
No one shows again. I call again, this time, they say, it has not arrived from the manufacturer....
So now its due to come tomorrow. What are the chances? What interesting new excuse story will I hear? The truth would be great.
Sears, you need to catch a WAKE UP!
Monetary Loss: $800.