We ordered a new Kenmore refrigerator and range on 12/6 which we were told would be delivered on 12/11. After removing everything from the refrigerator and having verbal confirmation that everything would be delivered, the refrigerator was no place to be seen.
Once we called AFTERWARDS, we were told that it was not available and wouldn't be delivered until 12/18. Put everything back in the fridge. Remove everything from the refrigerator again on 12/18, and one shows up, BUT it had a large dent in the door. We scheduled a replacement due on 12/26.
Again, after getting a confirmation on 12/25, removing everything from the refrigerator AGAIN, calling after the 2 hour window to be told that it was on it's way but late, we then call a second time to find out that it won't be delivered until 1/3. No phone call to tell us that it wasn't coming, actually TOLD that it WAS coming, and now this.
All day at home for nothing. OK...put everything back into the fridge so that we can empty it out again on 1/3 for the 4th time and spend another day waiting to see if something appears.
Product or Service Mentioned: Sears Replacement.
Monetary Loss: $1800.