Seriously they have the nerve to post here to contact them before we complaign here? I have had just about enough HOLD time on my phone with Sears about my delivery to last a life time... (2.5 hours to be exact).
Here is the email I just sent them.. I'll let you know what they say...
I cannot believe the issues I have had with your delivery service. I've paid $70.00 for sears to deliver a microwave to a house I am renting out. I told them from the begining that no one would be home until after 4p.m. to receive the product because they both work. The first time they called and gave me a time of 8:45 a.m.- I called again to cancel and reschedule and EMPHASIZED AGAIN- After 4p.m.! I just received a call again for the 2nd attempt to deliver- and was given the time of 9a.m.... I'm not sure what your delivery team dosen't understand about the statement AFTER 4P.M.?? Do You? I want my item delivered after 4p.m. and I want my $70.00 delivery charge reimbursed or I will be contacting the media (wich I happen to work for) about this issue next.
Product or Service Mentioned: Sears Delivery Service.
Monetary Loss: $220.