West Dundee, Illinois
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1 comment

We purchased a mattress from Sears and it was never delivered as promised. We ended up canceling the shipment as they first missed the original delivery date and were having problems rescheduling it.

The first time, the never even called us back to inform us they won't be able to deliver the mattress. We ended up calling them because they never showed up. We were told the truck broke down. When they finally rescheduled it was during the day when we told them we need something in the late afternoon as we work.

They told us they won't be able to reschedule because of the bad weather. We were going back and forth with them for two days and we finally canceled the order. This was the worst customer service ever!!! Now, we are waiting for the money back.

Again, there is a problem. They are not able to give it back to us right away.

We have to wait 5-10 business days!!! We will never do any business with them again!!!

Product or Service Mentioned: Sears Delivery Service.

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Dear Edyta,

Thanks for sharing your mattress delivery situation, and we’re sorry for the level of customer service rendered when you reached out to us for assistance. We’d like to speak with you, and have one of our dedicated case managers contact you, and make sure your been taken care of.

At your soonest convenience please send the following information – contact #, screen name (Edyta), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,

Edwin C.

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