Jacksonville, Florida

Has anyone out there had problems with Sears Kitchen Remodel. I paid a lot of money for Sears to install new cabinets and countertops in my kitchen.

The sales person lied about the time it would take for the install and the financing arrangements. When the cabinets came and were installed there was so much wrong with them that they would have need to be replace all of them with no assurance we would get any better cabinets. The quality of the cabinets look like they are seconds, builder grade cabinets are better than what we got.

I am in Florida. If you have had problems with Sears Home Improvement in Florida please email me at MAWShark@aol.com and tell me about your problems.

Your assistance could save me a lot of money and grief. Thanks.

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We were quoted $20000 and charged $2500 to remodel 2 bathrooms. They disconnected our dryer and cut the vent to the outside and !eff it like that.


You got one heck of a deal, Brownie! They charged you $17,500 less than they quoted!


Sears quote me $31,000 for cabinets only. No new flooring, No new recessed lighting, or No new appliances.

Just cabinets.

I said...... NO THANKS!!!


I share your sentiments! Sears and their partners charged my mom over $20, 000 to replace kitchen cabinets and flooring.

Although the work men did a fair job, the service reps who came out to look at the kitchen and put the plan together told my mom the remodeling would be done via finance home improvement company (I forget the name of the cimpany). If course she is still paying for the remodeling! My opinion is the remodeling was a total RIP off and because my mom was older, the reps took advantage of her! Had I known that to replace 9 cabinets and flooring would cost $20,000, I would have encouraged to look elsewhere!

Shame on you, Sears!I wish my mom had said "no thanks!" She was charged over $ 20,000 to replace 9 cabinets and flooring! At the time, she was approx 90 years old!


I am so Glad we decided against Counter Tops that would cost over $4000 for such a small counter...Thasnk God for our Island Wooden Bar...We are going to just use a Special Paint ourselves...The Salesman actjually contacted a few Banks without our Knowledge which reduced our Credit Score...I am goiunf to Dispute this with all 3 Credit Bureaus!


I am one of the many unfortunate and unhappy people who did a kitchen remodel with Sears Home Improvement, and it was an absolute nightmare throughout. The salesman turns out to have lied to me about many things - including promises to provide me as copy and DVD of my contract.

Absolute lack of transparency on the contract! It took eight months from start to finish for Sears to complete my kitchen remodel - and it's a very small kitchen. I fought them all the way, and they repeatedly failed to do things when they said they would. The salesman and project manager kept passing the buck back and forth between them as to who had responsibility for this or that aspect of the job, e.g., why the shipment of materials didn't include everything it was supposed to.

The workmen would come, but without the missing knobs and handles, or without something else needed, which meant that over the months, I had to take 30-40 EXTRA hours of annual leave from work, which is money down the drain for me. I finally started working my way up the Sears "food chain," and ended up connected to a dispute person. But then at one point, they all stopped answering my phone calls and emails for weeks after claiming my job was finished, when it was FAR from finished. That's when I wrote to the Presidents of Sears and Sears Home Improvement, and filed a complaint with the Better Business Bureau.

Two weeks later, they were talking to me again, and it took another four months for them to finally finish. If I could take it all back, believe me, I would never ever have signed up with Sears.



I am having the same problem How do I opt out?


I also am a pissed off customer.I live in Lansdale Pa. My remodeling started in the middle of March and I am still without my backsplash.

My kitchen is one of the smallest ever. I was told it would take one and one half weeks to get done. Here it is 2 months later I'm still waiting. Had no problems with the floor contractors.

First, the corner cabinet came in damaged. Had to wait 3 weeks for that and then only after a phone call from my husband. They kept dodging my calls. Got top cabinets in after only having bottom cabinets for a month.

Next problem, they didn't order enough tiles for backsplash. Installer told me they didn't measure correctly. Another 2 weeks go by and another phone call to Sears. Let's see what happens now.

If I don't hear today I'm going to Channel 6 news to Consumer complaints and BBB. I believe we should be compensated for our time and trouble. They got their money right away now they are taking their good old time. Guess what?

Just got a phone call from James. The tile is in but they won't be here till next Thursday. Today is Friday! Why do we have to call them for them to get their job done?

I have 2 bathrooms to be remodeled. I certainly won't get Sears! For the small kitchen we have and the price we paid and the time it's taking, they are a ripoff. Still another week to wait!

All these delays give them time to install more expensive kitchens. Do they think we're ***?


I didn't like my experience at all either. Did Sears ever resolve any of your disputes to your satisfaction? Did any of you incur legal fees to resolve the problem?


I had my vinyl windows installed by Sears Home Improvement several years ago. Recently, a few of the windows needed to be repaired.

Unsurprisingly, the repairs were non-covered in the warranty agreement. So, I paid for the cost of the repairs. Amazingly, their contractor affiliate took two months to complete the repairs. This process normally takes 2-4 weeks, based upon prior experience.

However, due to Sears continuously ordering the incorrect parts, due to their incorrect measurements, this simple repair became a nightmare. I was even told or better yet given an ultimatum, that I could not cancel the repairs, due to the delays, because I would still be charged. I complained to the manager of the contracting office and the Sears Customer Service Department. Its incredible that no one at this company is being held accountable for this poor customer service.

Its as if, this is standard business etiquette and protocol for Sears Home Improvement. What happened to business ethics? No one employed, at this company, would have even been satisfied with such poor customer service. This example is one of the infinite reasons Sears' overall company performance is extremely low.

In addition, another reason some of their stores are closing and the never ending complaints, about their Sears Home Improvement Department. More importantly, this will be a continual pattern for this department, if the "powers-at-be" do not research the problems and establish solutions. It just good common sense, business-related or otherwise. For future potential Sears Home Improvement consumers, please be wary.

I was considering using them for a kitchen remodeling project, but I will now pursue this elsewhere.

Its just not worth it. More importantly, I dislike companies, who do not stand behind their brand/products and maintain poor business ethics.


If you or someone you know has had home improvement projects by Sears, please visit this website www.searshomesucks.com


I am so very unhappy with my Sears project. They sent the wrong color countertop which I allowed them to install so that I wouldn't be without a kitchen for another month. I hate to even walk through this area anymore.


My parents paid over 20K in 2008 for a Sears kitchen remodeling job: cabinet refacing, Formica counter tops, and a few additional cabinets installed on one wall. The job (the kitchen is very small) is horrific to say the least: the Formica was glued on as was the backsplash and is now coming loose.

Glue is everywhere where the Formica was installed, the refacing job is terrible and the quality of the cabinets is inferior. Lowe's could have given them granite counter tops and superior cabinets for less money, but my mother remembers the Sears from days gone by.

What a mistake! :(


Had no real problem with cabinets or counter tops but the floor.. What a joke.

They tried to hide a cut in the resilient floor and the seam sealer doesn’t work on this stuff. When we tried to move the fridge out later after they were done the whole floor wobbled, big ripples everywhere. They tried to tell us that you shouldn’t move your appliances on this type of flooring.

He also tried to hide the .25 inch round trim he split. He didn’t get any of them nailed in right and most of them were nailed to the floor not to the cabinets.

Oh wait he didn’t bother with the one that ran along one cabinet because he didn’t won’t to move the fridge out. Now we know why. The cove base was a mess. He admitted that he just didn’t take the time to clean the old glue off.

They now have to redo that whole thing.

I hope my broom comes back with the new floor. Seems they don’t get pay’d enough so they need to “borrow” the customers things.


had a kithen remodel by "licensed contractor" who sold himself as someone who can do "all contracting...plumbing..electric and general contracting"..turns out HE CAN'T..did VERY BAD electrical without a permit...things wired wrong...not up to code...even buried a live outlet behind a built in hutch..that now has to b ruined to get to and address...sears home improvemnet project manager earl and district manager abdul..are *** and hacks and imposters..i am just PRAYING for a fire so i can sur their ***...fell bad for the contractor cause he was ok..just ***..a puppet...unfortunately for him i was told he could not only lose his contractors license...but could get jail time...these *** keep telling me they have a permit...electriacl inspector says they never did and if they REALLY did...Y hasnt he come to my ghouse yet..the job was completed 2 months ago..sears home improvement is going to b in a li trouble and *** hate wen ppl try to screw ppl and sears home improvement is giving it to me bad...BUT..im getting backed into a corner and if errors were made they will pay


truth is, sears only pays the contractors doing the actual work about 15-20% of the job cost, the equipment cost are 35% at most and they pocket the rest!! Since they farm out the contractors to local busniness, they keep loosing the good contractors because they keep cutting their pay to keep more money, they make 100% profit on nearly every job!!

They treat their good contractors like ***, and are always looking for a way to reduce cost and increase profits at the customers and job quality expense!!! But what do I know!!!


Do not use Sears. They are a ripoff.

I paid 13,000 for a kitchen remodel in Nov. 2009 that's not finished yet. The floor person never nailed down the threshold.

I was given an appointment for 10 am on a Tuesday 3 weeks ago. Now I can't get anyone on the phone or to return my phone calls.


I had a great experience with Sear's numerous times. I have had them to my A/C and windows and everything went smoothly.

I called them back a few years later to do my kitchen and again everything again was smooth. Of course I know when your dealing with so many people that eventually some things are going to happen.

Sorry for the bad experience. I would say check out all the horror story from all the other companies out there, at least Sears has a satisfaction guarantee and if I were you I would not have signed off until I was satisfied.


Thanks for this. I almost made the mistake of going with Sears for my floors, cabinets and counter tops.

I wanted tile floors, granite counters and re-facing of the cabinets. The lady who came to measure did not even give me an estimate for refacing. She kept pushing re-doing the entire kitchen. Then she kept saying that I had to sign the agreement on that day or I wouldn't receive the discounted price.

That was a red flag for me. I decided that I would start with just the floors for my kitchen and three baths. I asked for a border on the floors which were to be tiled. After going back and forth on if they could do that, she never called me back again as if I had wasted too much of her time and my "small" floor project would not be worth her time.

I am really disappointed on how Sears handles this home improvement arm of the business.

I think having the employees work on commission really turns the customer off and wanted a quick sale prior to given the costumer time to think should raise alarm. Sorry you had this bad experience :sigh