We signed with Sears to install steel doors (3) and a garden window in our home.
The contracted install date came and went, no doors or garden window.
After 2 weeks, we called to find out that the garden window had been delivered to them damaged and they had sent it back. We were also informed that we'd go to the end of the install que.
4 weeks after the contracted date, they came and installed the doors.
Only, for the front door and sidelight, the glass didn't match at all. And the back door glass only sort of matched the intended front glass.
Fortunately, the other door didn't have a window pane.
It took an additional month for them to match the front door glass.
Then 3 more weeks and several calls to make them come out to deal with the back door glass - the salesperson showed up with the catalog to show that it was what we picked
except the glass didn't match the picture in the catalog at all - he also said he had the same door and would look at his own back door to see what it looked like - 11 weeks later and he never called back
At some point, a service person mentioned compensation.
Well, it took 6 weeks and 27 phone calls and e-mails to get a response from the person everyone told us we had to talk to and his answer was we needed to talk to some else.
When I finally got to that manager, I was told that Sears only offers a 10% reduction on unsatisfactory products that you retain and a $50 gift card.
He also claimed it was the best offer in the industry.
We had used Sears for other renos before, but I will never use them again or be willing to shop there ever again.
Review about: Sears Installation.