I had a Sears washer maintenance scheduled between 8am to noon today. The technician did not show up and did not call.
At 12:15pm, I contacted Sears's customer service to check and was assured someone will call me back soon to reschedule for a later time today as the technician is running late. I heard nothing and around 2pm, sent an e-mail complaint to Sears's customer service. At approximately 3pm, I received a call from customer service and was reassured someone will call me (this time he said within 15 to 20 minutes) to reschedule the visit to a later time today.
It is now 4:40pm and I have not been contacted by the elusive technician.
I understand that appointments can run late but there is no excuse not to contact customers to keep them informed and waste their time waiting!