I have been a Sears customer for over 30 years, purchasing most of my major appliances, carpeting, tools and electronic items. I always considered Sears to be reliable and most importantly customer focused.
But after being brought to tears while speaking with their customer service reps today, my entire view of the company has changed.
The phone number I called was (1-800-469-4663) – unfortunately I don't have names because I was really too upset to remember them, it's not important because I suspect this is not an isolated/individual behavior. I think this apathetic, uncompromising, and patronizing culture developed over the years within the organization.
I applaud Sears for the good works being done in the community but I don't think that should excuse the company from providing the best level of customer service possible.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $160.