Avoid Sears!!!!!!! Totally a rip-off!
I scheduled a service call for 2 appliances (cook-top and refrigerator). First appliance flat rate for labor was $129 + parts. Second appliance rate (refrigerator) for "visit" was $30. When the first technician arrived, he told me he couldn't get the prong out of the knob that had broken off and I could try to do it myself or call someone else, but he would be able to fix the prong, and not the know.
Well, without the complete repair, I would still have a non-functioning cook-top. Furthermore, he quoted me $400 for the repair (part and labor) for a cook top that wold cost approximately the same if I purchased it new. The second technician never showed. Of course, since he didn't show my rate for a different date would be for a "first appliance" and not a "second appliance."
I think Sears has figured out a way to steal every one's money just by not being able to tell from the start how much their labor "hourly rate" is and what the part will cost even though one has a part #.
highly unprofessional to say the least. Avoid this company at all costs, they don't deserve your hard-earned money.
Product or Service Mentioned: Sears Repair.