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Incorrect toilet was ordered. New toilet was also incorrect. Third toilet correct, installation not. The toilet rocks. Started job on Monday, 7/16/2012. Time window 8AM to 10AM. Showed up at 11:35AM.

The coordinator has not returned numerous calls. The salesman returned call and then did not follow up. Sink that was reinstalled has a clog somewhere, water is sitting in sink basin. Grout was left on woodwork and walls and vanity. Two day job is now in the second week.

We just want to get the job finished so we can move on with our lives. Thanks.

Product or Service Mentioned: Sears Installation.

Monetary Loss: $2700.

Company wrote 0 private and 1 public responses to the review from Jul 24, 2012.
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Sears Response

Dear Pasujoka,

I saw your post and wanted to apologize to you for the experience you had with our Home Improvement Department your toilet. From what you posted it sounds like you’ve had more than your share of difficulties with the installation your toilet. Let me assure you that this is not the level of customer service our customers should expect from us and you do deserve better from us. We would like to look into this situation for you and see what we can do to help you. At your convenience please email us at SMAdvisor@searshc.com with your contact information (preferably a phone number) and we will have a Case Manager contact you to assist you. Also, in your email, please provide the screen name (Pasujoka) you used to post on this site, for reference to your issue we do look forward to talking to you soon.

Thank you,

Kiera J.

Senior Case Manager

Sears Social Media Support

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