I ordered a refrigerator from Sears.com. I was told it would come in three weeks.
Took off work and the called the morning if to cancel after confirming the night before. Round two: they said it would be three weeks. They cancelled at the last minute. Round three: they cancelled.
I cancelled the order. I've spent hours on the phone to the Philippines over the last six months. I can see the order is cancelled online, but they say they are sending my order to a case manager. They said they would do this in November.
It's January. They "assured" me this time it would go to a case manager. There's no need for a case manager. I didn't get the item and I paid over $1,000 for it.
There seems to be no method by which to escalate the matter. Writing while I've insisted I'm not hanging up until I get the refund.
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Order processing issue.