Not resolved
Customer service
Exchange, Refund and Cancellation Policy

We purchased a hot water tank from sears as well. We have replaced the same part 3 times already.

The first time was within 6 months of purchase, but it keeps failing. They wont replace the whole unit. And don't even get us started about the service. Multiple calls.

They keep claiming we didn't call, then we rebook, and no one shows. Call back. Oh...nothing in the system again? wow, what a shocker.

Then, when the guy shows, "sorry I am just here to diagnose, I don't have any parts". But we told you it was the thermostat, how many times do we have to keep saying this!!!!!!

If you buy a hot water tank from Sears, you better make sure they send you 2 or 3 extra parts for the entire machine...heck, have them send 2 or 3 entire will need it.

Reason of review: customer service and quality.

Monetary Loss: $2000.

Preferred solution: Full refund.

I didn't like: Poor customer service, Service, Delivery experience, Home delivery.

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