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I used sears to change my Hvac system.thing does not work.

my house is 100 degrees. The AC unit is leaking in the basement and the metal unit, they did patchwork on the unit on the unit i the basement even though i contracted for a system change. I called sears very poor customer service. they kept telling me that the will call back.

it took more than ten calls for the to call back and they told me that i am not a priority beause the technician will not stop what they are doing to come to you.

I told them that it is their mistake that water is dripping in my basement.I do not know who will listen.

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