On February 14, 2010 I purchased a game table Sportcraft 3 in 1. It was a floor model and the salesman told me that it was in new condition and with all the attachments that came from factory.
It was schedule to be deliver the following Saturday. I paid $ 75.00 for that delivery. The following week I waited all day for that table to arrive, about 5:00pm I called the store to confirm that was coming and was told that it was on the way. Around 7:00pm I received a call from the store telling me that they had a problem with the company that they subcontract and they would not be able to deliver the game table, to stop by the store to get credit for the delivery fee of $ 75.00.
About 9:00pm I received a call from the subcontractor apologizing for the inconvenience and advised me that his truck broke down and that was the reason that he could no deliver the table and offer to do the delivery the following week free of charge. The following week the table was delivered around 7:00pm but one of the games was missing, the ping-pong table, the driver advised me that Sears did not gave him the ping-pong top. The next day I went to the store and explained to them about the credit for the delivery. The assistant manager gave me the $ 75.00 credit, once that was done I ask for the ping-pong table she told me that I had to speak directly with the salesman that she did not know anything about that, at that moment I request to speak to the floor manager.
I explained to him what happened and he told me that will talk to the salesman and will call me within 1 hour and I left the store. No one ever called me from that store. The next day I call for the manager and he did not want to talk to me.
Up to now no one from Sears has bother to call me to give me an explanation why they sold me a complete set and received an incomplete merchandise All I wanted was I complete game table and they delivered an incomplete set and a lot aggravations. I've continued to call the store but no one from management return my calls, they always on a meting or not to be found on the floor i really don't know who to call anymore.
Product or Service Mentioned: Sears Manager.
Monetary Loss: $557.