Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Layout of Store
Value for money

AGREED!!I will NEVER, EVER order anything from EVER AGAIN!!

After saying the item was available for In-Store Pick-Up, they canceled the order as a "out-of-stock", but my Credit-Card was still charged. I was unable to get anyone from SEARS-CHAT to help, and could never get through to anyone about the problem. Finally, I had to drive to my local SEARS Store (over 10-miles away) on two occasions to confront the Store Manager to get this problem resolved. It took over 45 days from the original order for me to get the $517 due back to me to be refunded on my Creditcard.

If I didn't have better things to do, I would seek an Attorney and/or make a claim with the BBB.At a minimum, I will tell everyone I can about my bad experience and encourage EVERYONE to NOT BUY ANYTHING AT SEARS!!!

Review about: Sears Customer Care.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

I didn't like: Sears customer services sucks.

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