Product: Sears Installation Clear all filters (0 of 167 reviews match)
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Sears - Breach of service

The installation department takes a week without making an installation order for equipment that was delivered a week ago. The managers of service to the client and installation can not solve the problem. The managers of customer service and installation that can not solve this type of problems should not be leaders of any organization. Terrible service.
1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Staff
Product
Sears Installation
#1412471
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Me and my husband talked it and purchased the unit now sears it tell me that I need to obtain an quote from another and show the proof that they would install my unit at the price stated on the agreement. Sears will not credit my card back so called the corporate...
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Sears Installation
I liked
  • Customer service rep was patient and polite
I didn't like
  • Horrendous is the word that first comes to mind
#1273670
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Sears - Customers overcharging

I would give them a negative 100 if I could. I was given estimate of $385.00cost for a lennex blower relay installation on an air handler. The estimated labor was $335.56 to install something that takes 5 mins to do. The estimated cost of the blower relay was $50 for an item that you can get off the internet for $20 brand new.
1.0
Details
Customer service
Discounts and Special Offers
Ease of Use
Price Affordability
Product or Service Quality
Product
Sears Installation
#1268905
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I'm the one who had to call Sears just find out that a tech is not coming or that I was not at home. I'm so upset and frustrated that Sears has the guts to bluntly lie to me and tell me they only have one tech for more than 7 jobs and they can't reach the tech to come.
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1.0
Product
Sears Installation
#1237014
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Sears Installation Review

Tried to order a 13$ radio installation kit for my car and not only were they rude they wanted my address from 10 years ago. What is wrong with these people, whoever they're CEO is needs to be fired and bring in a person who knows how to run a successful bussiness
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Staff
Website
Luling,Texas
Product
Sears Installation
#807603
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I ordered a gas range from my hometown Sears. A $3500 plus order! They gave me specifications for installation. I had a gas line installed and ventilation system installed per their instruction. Then I waited over a month for the gas range to arrive. When it arrived...
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Gunnison,Colorado
Product
Sears Installation
#773892
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I have a new washing machine sitting in the garage. Sears will not complete the installation. They have promised three separate dates and not delivered. They never call or send e-mails about their intentions. I have called several times and never get any help. I had...
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2.5
Product
Sears Installation
#768265
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OVERPRICED AND COULD CARE LESS ABOUT CUSTOMER SERVICE. TOOK 3 APPTS TO GET AN ESTIMATE AND WHEN THEY FINALLY DID THE ESTIMATE FOR 2 BEDROOMS TO GET CARPET IN THEY WERE MORE INTERESTED IN SELLING ME HIGH END CARPET THEN LISTENING TO ME THAT I HAD A BUDGET TO STAY IN...
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2.3
Product
Sears Installation
I didn't like
  • Worst service ever
#766981
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Former Home Improvement Sales I had a 2stg hi efficency furnace installed in jan 2015. Seemed to be working ok but maybe not quite right. i come to find out the 2 stage was not set on the 2 stage thermostat or at the board. I tried to set up a call w service never...
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Product
Sears Installation
I didn't like
  • Very dissaponted
#764374
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I received a new stove from Sears through my home warranty. The stove was delivered on the 11th of December and installed on the 17th. Upon completion of the installation, the installer turned on the stove and the entire unit shorted out. Since then I have spoken to...
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Product
Sears Installation
#758457
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