Product: Sears Installation Clear all filters (0 of 164 reviews match)
filters
product:

With Official Company Response

I am livid with this company I paid over $350 yesterday over the phone to purchase of a garage door opener and schedule its installment. I spoke to Russ in sales. On the day of the installation (Saturday) I was told by the installation dept that they were apologizing...
Read more
SearsCares
Sears Response

Hello there, We want our members to be satisfied at all times. If there is anything you need assistance with in the future, please reach out to our social channels and we woul...

1.0
Elwood, New York
Product
Sears Installation
#572485
Reply to reviews

With Official Company Response

I bought a new Craftsman garage door opener from Sears and paid Sears to install it and of course, they subcontract the work out for installation. When the door would not open (the first week after installation) I called Sears, but they told me that they were not...
Read more
SearsCares
Sears Response

Hello there,We absolutely would the chance to earn your trust back in us. We do not like to see our members dissatisfied with our products or services. We would love to help! ...

1.0
Product
Sears Installation
I liked
  • Product
I didn't like
  • Customer service
#557745
Reply to reviews

With Official Company Response

On 5/24/14, I purchased a refrigerator that has 2 identical dimensions of my current refrigerator for installation- I explained we have space issues and the salesperson told me that the refrigerator would be delivered without the doors and that everything would be...
Read more
SearsCares
Sears Response

We're disappointed to hear that you had to cancel your order due to poor customer service. However, if you have yet to receive what a customer service team member promised you...

MattD78
MattD78

Uh, if you keep the refrigerator you don't get your money back as well. That is not how it works. If you return the fridge fine, you are owed a refund. But no matter what the ...

Product
Sears Installation
#491954
Reply to reviews

With Official Company Response

My Sears Experience March 31-April 4, 2014 One of my water heaters developed a leak, so I went on-line to Sears and purchased two Kenmore 50 gal water heaters for $1,746.00. To that I added their Sear’s professional installation, haul away and services, for $520.00,...
Read more
SearsCares
Sears Response

This is a very disturbing story and it sounds like you've been through a lot. We would like to have a Member Experience Manager contact you about these issues. Please email se...

MattD78
MattD78

"I left a voice message for Edward Lampert (Sears CEO) as well as Steve Antonelli, Sears Director of Sales. Neither have responded to my phone messages."LOL I find it hilariou...

Product
Sears Installation
#491197
Reply to reviews

With Official Company Response

Always make them plug it in first. The skinny little geek of a salesman assured me it wasn't a rebuilt. I paid another $185 for installation & it didn't work, When I made the appt, they assured me I wouldn't be charged if the oven didn't work. It didn't. They...
Read more
Mike_mn
Mike_mn

I agree with MikeBrady. Is it really going to help by insulting the very people your looking too for a resolution! Also, a warning about persons claiming to be from a 'Custo...

SearsCares
Sears Response

Jrusko,We thank for taking the time to let us know about this situation. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly apologize for the ...

Product
Sears Installation
#481549
Reply to reviews

With Official Company Response

Purchased new oven for my mobile home, and paid to have the old one removed and replaced with a new one via a telephone call to Sears.. However, What was termed a "normal" installation was insufficient according to the installer, so I was forced to pay an additional...
Read more
SearsCares
Sears Response

Anonymous, Thank you for posting about your recent installation experience. It saddens us that the installation of your new oven did not meet your expectations. We would like ...

MikeBrady
MikeBrady

Sears has NO WAY of knowing what is in your home. You can't blame them. I's like complaining to the car dealer that your car won't fit in your garage!

Product
Sears Installation
#474491
Reply to reviews
The practice of charging debit cards for services before an independent contractor used by Sears can even provide a work estimate and appointment date is ridiculous, but worse than this is when the service request is actually canceled due to contractor timeframe and/or...
Read more
LTCC
LTCC

As suspected....the SEARSCARES drone is just a pathetic PR attempt at damage control.....lol

SearsCares
Sears Response

Hello, Esther2014! We appreciate you posting about this matter. My name is Liz and I am a member of the Sears Cares Escalations team. We truly understand your frustrations wit...

Product
Sears Installation
#470055
Reply to reviews

With Official Company Response

RECENTLY I PURCHASED A CRAFTSMAN GARAGE DOOR OPENER AND PAID THE $150 TO HAVE IT INSTALLED. SEARS INFORMED ME SOMEONE WOULD CONTACT ME WITHIN A FEW DAYS. I WAS CONTACTED AROUND 10 PM ON A SUNDAY NIGHT. THEY OFFERED THE NEXT DAY 1-4 PM. I INFORMED THE GUY I NEED THE...
Read more
SearsCares
Sears Response

Hi tkey123, Thank you for posting about your Craftsman garage door opener repair. We apologize for the inconvenience and confusion you have encountered. My name is Brian an...

Product
Sears Installation
#469527
Reply to reviews

With Official Company Response

I purchased a garage door opener and installation from Sears. The installation cost was $129.99. When the technician came to do the installation he claimed I needed special brackets to mount the motor. 6 feet at $10/foot and special brackets to mount the sensors for...
Read more
SearsCares
Sears Response

Hi pembriano, Thank you for posting about the costs of your new garage door opener installation. We understand the importance of being charged a fair price for goods and ser...

Product
Sears Installation
#468440
Reply to reviews

With Official Company Response

The was absolutely the worst customer service I've ever experienced. When I ordered a washing machine which was scheduled to be delivered three days later, the person who took my order apparently placed the order with the installation department instead of the...
Read more
SearsCares
Sears Response

Hello Anonymous, Thank you for posting about your recent online purchase and member services experience, we can certainly see how this has been a confusing and aggravating si...

Product
Sears Installation
#459351
Reply to reviews