Our oven was installed but a few weeks later I discovered it was not maintaining temperature. It took several weeks to get some one out.
He couldn't find anything wrong but never tested to see if the temperature in the oven dropped. The problem continued. We made another appointment. It took several more weeks.
The service man concluded "It's not maintaining temperature" (DUH!) "We have to order parts and schedule an appointment. The first one we have is Dec. 6" (3 weeks away), We confirmed and ordered the parts. The parts arrived.
On Dec. 5 we received a confirmation of the appointment scheduled for today and we called twice to to reconfirm. We called this morning to get clarification of time. We were told THE APPOINTMENT WAS CANCELLED.
OUTRAGEOUS. WE SPENT AN HOUR ON THE PHONE WITH PEOPLE IN THE PHILIPPINES WHO WERE USELESS (NOT THIER FAULT). WE FOUND THE SERVICEMANS PHOINE #. HE WAS NO HELP -- BLAMED IT ON THE -- HE DIDN'T KNOW WHO.
IF WE HADN'T CALLED WE WOULD HAVE WAITED ALL DAY FOR A "NO SHOW" BUT THE MOST RIDICULOUS - STUPID THINS IS THAT WE NOW HAVE TO WAIT 2 MORE WEEKS FOR SOMETHING THAT SHOUL HAVE BEEN TAKEN CARE OF MORE THAN 2 MONTHS AGO. WORST SERVICE EVER!!!!
Product or Service Mentioned: Oven Repair.
Reason of review: Bad quality.